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Reviews

Here at First Encounters, we pride ourselves on providing the highest standard of customer service to our valued clients. We are proud to display the feedback kindly provided by clients who have experienced our service. Their comments can be found below – once you’ve had a look, click here to book your own ultrasound experience!

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Cardiff Gate
4D BONDING SCAN WITH THE FAMILY
"Everything was just right. We felt so lucky to see baby number two smiling and waving on the screen."
@sophieevansofficial
GENDER SCAN AT FIRST ENCOUNTERS
"I can't recommend First Encounters enough, we had such a lovely experience with them."
@the_stephanie_story
SEEING BABY’S FACE FOR THE FIRST TIME
"Can't get over how amazing these scans are!"

@nikitaslittleloves
Early Reassurance Scan
"We had a fantastic first experience today. After a negative experience at another regulated service, I went into the appointment with such worry and anxiety, but I was put at ease straight away. I would highly recommend First Encounters!"
Samantha, October 2026
4D Growth & Wellbeing Scan
"Thank you so much for such a special experience – would absolutely recommend to anyone looking for a calm and comforting experience with their scans!"
Tesni, October 2026
Gender, Growth & Wellbeing Scan
"We had a fantastic experience for our wellbeing and gender scan. The staff were very accommodating and made us feel very welcome. The scan was a very relaxed experience and very informative. We will be back."
Rebecca, September 2026
Early Reassurance Scan
"You were absolutely amazing with us, and treated us with so much care and respect. The reassurance scan is what we needed for definite as this is our first baby. We couldn’t thank you enough for the reassurance, respect and care you gave us and will definitely be back. Thank you so much."
Saffron, September 2026
Gender & Wellbeing Scan
"Today was my second time at First Encounters and I’ve never felt more welcome anywhere, lovely staff."
Reese, September 2026
Early Reassurance Scan
"Such a smooth and personal experience, my family and I couldn’t have asked for a better place for our first scan – thank you so much!"
Meesha, August 2026
Growth & Wellbeing Scan
"We have visited other private scan places since finding out we are expecting and felt as though there was something always missing from the appointments. We weren’t sure what to expect from this appointment but staff were nothing but chatty, welcoming and comforting throughout the process. We have already recommended this company to friends and have discussed booking again in the future. We received 3 printed photos, a detailed report and all of our digital photos before leaving and most importantly staff were able to relieve the anxiety I was feeling about my pregnancy! I couldn’t be more thankful."
Rebekah, August 2026
4D Growth & Wellbeing Scan
"This is the third time I’ve visited on this pregnancy and I’d recommend First Encounters to everyone. Every time the process of booking has been so easy and everyone I’ve encountered there has been fantastic, particularly the sonographers."
Lucy, August 2026
Gender, Growth & Wellbeing Scan
"Amazing service start to finish. Felt very comfortable and felt like I was in safe hands throughout. All staff very informative, knowledgeable and reassuring. Overall a very lovely experience."
Emma, July 2026
Gender, Growth & Wellbeing Scan
"First Encounters have been amazing from start to finish. They were so lovely, each and every staff member. They really put so much effort into making our experience so special and we can’t thank the team enough. Thank you so much. We definitely recommend if you’re wanting a private scan."
Chloe, June 2026
4D Growth & Wellbeing Scan
"Our second time visiting and it’s always an amazing experience, made to feel welcome and the staff are so lovely and kind. The two ladies we had talked us through the scan and made us feel relaxed and so excited for our baby boy, wouldn’t recommend anywhere else to anyone, amazing place."
Elishah, June 2026
4D Growth & Wellbeing Scan
"Today I had a 4D scan with First Encounters. The staff were very welcoming, knowledgeable and friendly. I had already had previous scans at other places closer to home, but my biggest regret is not going here for them! I would recommend this place to everyone."
Amy, May 2026
4D Growth & Wellbeing Scan
"Really appreciate being welcomed back to have a 4D rescan after the first scan wasn’t successful due to low fluid. Was advised on what to do and who to contact before being offered a rescan at no extra cost! Thankfully second time lucky, fluid had increased and we were able to get the images we’d hoped for."
Jodie, May 2026
Gender, Growth & Wellbeing Scan
"An amazing experience from start to finish. Staff were so caring and welcoming! We had a very negative experience with a previous private scan at an alternative provider which left us apprehensive. However as soon as we walked into the clinic and were greeted we were instantly reassured. Would highly recommend to anyone. Thank you so much for making our scan so special for us and our other children!"
Jade, April 2026
Early Reassurance Scan
"Lovely atmosphere. Lovely, kind and reassuring staff. Very enjoyable experience."
Amelia, April 2026
Gender, Growth & Wellbeing Scan
"We have visited First Encounters twice so far during our pregnancy. Firstly for an early reassurance scan and most recently for a gender scan. The staff are amazing – so friendly, welcoming and reassuring. Highly recommend."
Laura, March 2026
Gender & Wellbeing Scan
"First time visiting today for a wellbeing scan. What an amazing experience, can’t wait to return for our 4D scan! So professional, spotlessly clean, and the most welcoming staff – I’m just gutted I haven’t visited you sooner!"
Ebony, March 2026
Gender, Growth & Wellbeing Scan
"Staff were friendly and welcoming, even with our 4 children being a bit excitable. Thank you for showing how much you all care."
Angela, March 2026
Early Reassurance Scan
"The team at First Encounters were extremely friendly, knowledgeable and welcoming. I had a very early reassurance scan to see how far along I was. The scan was quick, efficient and the package received afterwards with the report, scan photos and video of the heartbeat was a big bonus. I’ll definitely be re-booking in a few weeks’ time. Thank you."
Emily, February 2026
Gender, Growth & Wellbeing Scan
"Thank you for being professional, kind and providing a lovely experience. It was great to come back 5 years later for a scan for our second baby."
Louise, January 2026
ultrasound scan ultrasound scan

Zoe & Antony’s Story

First-time mum Zoe and her partner Antony visited our ultrasound clinic several times over the course of Zoe’s pregnancy. Read all about their First Encounters experience!
“First Encounters were there to support us every step of the way. We can’t thank the team enough!” Read More
Established for 15+ years
HCPC registered sonographers
Hundreds of glowing reviews
First Encounters
Unit 1, Ground Floor,
Brook House,
Cardiff Gate Business Park,
Cardiff CF23 8AB
Contact Us
info@firstencounters.co.uk
02920 732671
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